Terms and Conditions are fundamental to mount an adequate and proper defense, should the need arise. To protect your online store in a preventative way, a good Terms and Conditions document should contain the following clauses:
- Identification of the business (seller contact details)
- Description of the service that your site/app provides
- Information on risk allocation, liability, and disclaimers
- Warranty/Guarantee information (where applicable)
- The existence of a withdrawal right (if applicable)
- Terms of delivery of product/service
- Conditions of use/purchase (e.g. age requirements, location-based restrictions)
- Refund policy/exchange/termination of service and related info
- Info related to methods of payment